COVID-19 Position Statement
While it is the hope of American Document Securities, Inc. that the COVID-19 pandemic is short-lived, we wish all of our client’s good health during this time. And to ensure maximum transparency and clarity in reassurances provided by our company, American Document Securities, Inc. is issuing a complete detailed communication regarding its interim policies and actions related to the impact of COVID-19 outbreak on our clients and employees. We are taking this very seriously and complying with all CDC requirements as of the posting of this notice. Because the situation is evolving, American Document Securities, Inc. will update this position statement as needed.
Interactions with Clients
Security: The security and integrity of the information clients rely on us to protect and manage will continue to be a top priority. The usual high standard of care American Document Securities, Inc. provides in that regard will remain unchanged.
Flexibility: At this time, unless instructed or arranged otherwise at the client’s discretion, we will continue to provide service as scheduled. To modify service, please contact American Document Securities, Inc. Customer Service at 770.834.2356 or email us at the emails provided at the end of this document. American Document Securities, Inc. will make every reasonable effort to amend that schedule if requested to meet clients’ needs. Should the client wish to curtail or reduce service during the outbreak, there will be no attempt to enforce contractual requirements. Service frequency or methodology may be modified at any point.
Should service continue in any form, we have implemented explicit policies, instruction, and training to minimize the need for interaction among clients’ employees and others, including our employees adhering to the following:
- Not reporting for work should they feel any symptoms, including but not limited to fever, difficulty breathing, headaches, or muscle aches.
- Declaring their fitness for duty each day upon arrival at work, which is also subject to supervisor evaluation
- Frequent sanitizing of hands and, where possible, wearing sanitized gloves and face masks
- Washing of any, and all equipment that is used to service clients
- Maintaining a safe distance between customers’ employees and eliminating or minimizing the need to exchange paperwork or writing instruments during service
- If refused entry due to a client policy or concern, stand down; allow customer to bring documents to the door if so desired.
- Maintaining all existing policies related to data security, including authorized access to records and media already transferred to employees’ custody
American Document Securities, Inc. will continue to do its best to promptly address all inquiries and instructions. If, due to staffing limitations, we cannot respond immediately, we will do so as soon as possible. We thank our clients in advance for patience during this time.
Regarding Data Protection & Integrity
It is well known that times of high stress create security vulnerabilities. Telecommuting and reduced staffing have the potential to put data security at risk and increase the potential for fraud and targeted email phishing. We urge all clients and employees to ensure the protection of regulated information is not put at risk during this period.
Clients should consider providing instructions and the means for remote employees to safeguard any information required to be retained, as well as the instructions and means for remote employees to properly destroy discarded information and media. As it is also expected, the rate of business may well slow during this time; it may offer an opportunity to remove unnecessary, obsolete records and electronic equipment from the storage areas. Such records and electronic equipment are known to pose a recognized risk to data security.
In addition to the employment policies summarized above, American Document Securities, Inc. has adopted other polices designed to protect our employees and customers. For example, non-essential employees will work from home until further notice. Those working remotely are required to take home one of the security collection containers provided at each workstation. We have instructed our employees that no employee should come into work if showing symptoms of influenza, including but not limited to fever, difficulty breathing, headaches, or muscle aches. Coming into work ill is grounds for termination. There will be no discrimination or negative repercussions for appropriately reported absences. Furthermore, should a family member or close personal associate with whom an employee has regular direct contact shows such symptoms, employees are required to inform their supervisor, and may be required to stay away from work.
Questions & Comments
While our phones will remain open, questions, comments, and instructions should be emailed in as it provides a written record. Please send all such emails to the addresses provided below.
Customer Service: Michele Cammon (email@example.com)
Scheduling: Jim Kelly (firstname.lastname@example.org)
Plant Manager: Derek Taylor, CSDS (email@example.com)
Quote - Contact Us
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My staff and I had the pleasure of participating in an ADS Consulting Shredding & Storage Workshop in April 2011.As a new business, it was critical for us to get off to a good start. The workshop provided us with useful information and practical applications that helped us do that. The ‘hands on’ training experience we received in a successful, working document destruction and storage business environment was invaluable.Renee and her staff were very personable and helpful and continue to be valuable business partners to this day.I highly recommend the ADS Workshop to both new and existing businesses
Rob Giannini, C.O.O.Commonwealth ...