Education is the cornerstone of our industry. My guess is that more than 80 percent of most businesses don’t have a clue as to the complexity of record storage. ADS routinely conducts “lunch and learns” for all of our customers and potential customers to successfully educate employees on common industry practices of record storage. We offer help with retention schedule development and implementation. We had to opportunity to conduct one of these with a new local hospital and comments were over the top for how much they didn’t know nor realized was so important. Practice and office managers all have a great deal of responsibility on their shoulders and are faced with enormous challenging decisions to make for their businesses.